Effective 6 October 2026 for orders placed on thaoduocxanh.vn. Seller: Blue Herbs (Thao Duoc Xanh) – Green Technology Solutions Research and Development JSC.

Table of Contents

1. Quality commitment

All products are delivered in the type, specification and quantity ordered. B2B batches come with a Certificate of Analysis (COA) or lab report on request.

2. When you can return or exchange

Wrong product, wrong specification or short quantity.
Broken, leaking or damaged packaging caused by transport.
Expired, mouldy or deteriorated product on arrival.
Seedlings dead or damaged on unpacking (report within 24 hours with photos/video).
B2B batches that fail contractual/COA specifications, verified by an independent laboratory.

3. Time limits

Seedlings: within 24 hours of delivery.
Other products: within 7 days of delivery.
Opened or used products, or damage from improper storage, are not eligible unless the defect is ours.

4. Resolution

We confirm within one working day and, together with you, either replace the goods or refund by bank transfer within 3–7 working days. Return shipping is on us when the fault is ours.

5. Note

Herbal products and essential oils are not medicines. Crop results depend on soil, weather and management; yields are not guaranteed unless agreed in writing.

6. Contact

Phone/WhatsApp/Zalo: +84 983 299 529 · Address: 180A Au Co, Tay Ho, Hanoi, Vietnam · Contact page

Returns & Warranty Policy